14 days, money-back
If a kit isn't right for you, you have 14 days from the purchase date to request a full refund. No long forms and no hoops — just email us.
How to request a refund
- Email support@sharpwork.ai from the email address you used at checkout, or simply reply to your delivery email.
- Say you'd like a refund. That's it.
- If you have your Stripe receipt handy, include it — it speeds things up, but it's not required.
How refunds are paid
Refunds are issued to your original payment method through Stripe. Once processed, the money typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer.
What happens to your access
After a refund is issued, the license from your purchase ends, your hub access and download links are revoked, and we ask that you stop using and delete any downloaded kit materials.
Fair use of the guarantee
The guarantee is there for a genuine change of heart, and it's available once per customer. We may decline or reverse a refund where we see signs of abuse — for example, repeated buy-and-refund across kits, redistribution or resale of kit materials, payment fraud, or chargeback abuse. This keeps the guarantee simple and generous for the honest customers it's meant for.
Your statutory rights. This policy is offered in addition to — and does not limit — any refund or cancellation rights you have under law that cannot be waived, including consumer protections that may apply where you live.
Questions
Anything unclear, or outside the 14-day window and something went wrong? Email support@sharpwork.ai — a human reads it.